Your Privacy Matters
At NV Souq, protecting your privacy is one of our top priorities. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our application, website, and related services.
By using NV Souq, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Delivery Address
- Profile Picture (Optional)
Order Information
- Order History
- Delivery Details
- Payment Status
- Favorite Stores
Device Information
- Device Model
- Operating System
- App Version
- IP Address
- Device Identifier
Location Information
Your location may be collected only to:
- Show nearby stores
- Improve delivery accuracy
- Calculate delivery fees
- Provide better recommendations
2. How We Use Your Information
Your information helps us to:
- Process your orders
- Deliver your purchases
- Improve our services
- Personalize your experience
- Send order updates
- Respond to customer support requests
- Prevent fraud and unauthorized activities
3. Sharing Information
NV Souq does not sell your personal information.
Your information may only be shared with:
- Merchants preparing your order
- Delivery partners
- Payment service providers
- Government authorities when legally required
4. Data Security
We use appropriate security measures to protect your information from:
- Unauthorized access
- Data loss
- Misuse
- Disclosure
- Modification
Although we strive to protect your information, no online system can guarantee absolute security.
5. Cookies & Similar Technologies
Our website and services may use cookies and similar technologies to:
- Remember your preferences
- Improve website performance
- Analyze traffic
- Enhance user experience
You can disable cookies through your browser settings if preferred.
6. Your Rights
You have the right to:
- Access your personal information.
- Update your profile.
- Request correction of inaccurate information.
- Request deletion of your account where applicable.
- Contact us regarding your privacy concerns.
7. Third-Party Services
Some services within NV Souq may be provided by trusted third-party providers such as payment gateways, maps, or analytics services.
These providers have their own privacy policies governing how they process your information.
8. Children's Privacy
NV Souq is not intended for children under the age required by applicable local laws. We do not knowingly collect personal information from children without appropriate consent.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available within the NV Souq application and website.
10. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact the NV Souq Customer Support Team through the application.
Last Updated: July 2026
Your privacy is important to us. Thank you for trusting NV Souq.