Welcome to NV Souq
Welcome to NV Souq. Thank you for choosing our platform.
These Terms & Conditions govern your access to and use of the NV Souq application, website, and all related services. By using our platform, creating an account, or placing an order, you agree to comply with these Terms & Conditions.
1. Account Registration
To use certain features of NV Souq, you may need to create an account.
You agree to:
- Provide accurate and complete information.
- Keep your login credentials secure.
- Update your account information whenever necessary.
- Be responsible for all activities under your account.
2. Using Our Services
NV Souq is a multi-service platform that connects customers with trusted local businesses.
Our services include:
- Food Delivery
- Grocery Delivery
- Pharmacy
- Parcel Delivery
- Local Shopping
- Other services available within the application.
Service availability may vary depending on your location.
3. Orders
By placing an order through NV Souq, you acknowledge that:
- Product availability depends on the merchant.
- Prices may change without prior notice.
- Merchants are responsible for product descriptions and availability.
- Once an order is confirmed, modifications may not always be possible.
4. Payments
NV Souq supports secure payment methods.
Customers agree that:
- Payment information must be valid.
- Orders requiring online payment will only be processed after successful payment.
- Delivery fees, taxes, or service charges may apply.
5. Delivery
We work hard to deliver your orders as quickly as possible.
However, delivery times may vary due to:
- Traffic conditions
- Weather
- Merchant preparation time
- Unexpected circumstances
Estimated delivery times are not guaranteed.
6. User Responsibilities
Users must not:
- Provide false information.
- Use the platform for illegal activities.
- Abuse merchants or delivery partners.
- Attempt to interfere with the platform's operation.
- Upload harmful or malicious content.
Failure to comply may result in account suspension or permanent removal.
7. Privacy
Your personal information is handled according to the NV Souq Privacy Policy.
By using our platform, you consent to the collection and processing of your information as described in that policy.
8. Intellectual Property
All content available on NV Souq, including logos, graphics, text, software, and trademarks, is the property of NV Souq or its licensors.
You may not reproduce, copy, or distribute any content without prior written permission.
9. Limitation of Liability
NV Souq acts as a platform connecting customers with merchants and delivery partners.
While we strive to provide the best experience, we cannot guarantee uninterrupted service and are not responsible for delays, losses, or damages caused by events beyond our reasonable control.
10. Updates to These Terms
We may update these Terms & Conditions from time to time.
The latest version will always be available within the application.
Continued use of NV Souq after updates means you accept the revised Terms.
11. Contact Us
If you have any questions regarding these Terms & Conditions, please contact the NV Souq Customer Support Team through the application.
Last Updated: July 2026
Thank you for choosing NV Souq.